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VENDOR-INDEPENDENT

TECHNICAL SUPPORT 24/7

Enterprise software support without dependence on a single vendor. Dedicated engineering team.
Services
Competency Matrix
IBM, Oracle, HCL, PostgreSQL, SAS, Redhat
Premium
24x7 response coverage, a dedicated engineer, monthly health checks, and SLA reporting.
Basic Support
8x5 response coverage for incidents and service requests.

LEVEL

RESPONSE TIME

RESOLUTION TIME

COVERAGE
ENGINEER AVAILABILITY
BASIC
4 business hours
3 business days
8х5
Tier 2 team
CRITICAL
15 minutes
4 hours
24х7
Dedicated engineer + Tier 3 team + vendor
  • BUSINESS CASE:
    • Full service lifecycle — from consulting and implementation to technical support
    • Lower vendor support costs
    • No direct contract with the software manufacturer required
  • WHAT IS INCLUDED:
    • Incident intake and handling (phone, portal, email)
    • Diagnostics, reproduction, and escalation
    • Patches and fixes (where distributions are available)
    • Operational consulting
WHY IT WORKS
LabSoft services differ from those offered by vendors and large system integrators:
Engineering Expertise Instead of Ticket Dispatching
Your first line of support consists of active certified engineers, not a help desk that simply forwards requests to the vendor.
Turnkey Licensing
Official EDB, Red Hat, IBM, and HCL subscriptions with technical support. No intermediaries or hidden fees.
Local Jurisdiction & Language
Contract with a Kazakhstan resident entity, with support in Kazakh and Russian.
SUBMIT A REQUEST
NEED VENDOR-INDEPENDENT SUPPORT TAILORED TO YOUR SLA?
We will define the service level, response matrix, and engineering team structure — from basic coverage to critical 24/7 support.
Technical support and maintenance of enterprise solutions: DBMS, middleware, and infrastructure for critical IT systems
DETAILS
CONTACTS
Custom development
Support for vendor solutions
DBMS migration
Consulting and audit of DBMS
DBMS administration
PGLens
Chatra
SAS
RedHat
IBM
EDB
HCL
Technical support
Almaty, Nur Alatau microdistrict, st. Nurly Baykenova 64
BIN: 240140012491
sales@labsoft.kz
+7 (701) 208-15-15
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