Solution Support

SAS, PostgreSQL / EDB, Red Hat, IBM and HCL

Support in Kazakhstan and Central Asia

LabSoft supports mission-critical IT systems, including analytics platforms, enterprise databases, middleware, and open-source infrastructure. We help maintain stability, reduce total cost of ownership, and accelerate the evolution of your IT landscape.

Enterprise Focus

Local Engineering Support Line

Single Contract

Banks, telecom operators, public-sector organizations, and companies with mission-critical IT workloads.

Support in Russian and Kazakh, clear processes, and service delivery under Kazakhstan jurisdiction.

Support for a heterogeneous technology stack under one SLA, without unnecessary coordination between multiple contractors.

CORE AREAS

We operate as an engineering team focused on a narrow but complex enterprise technology stack, rather than as a general-purpose outsourcer.

DBA & Migration Services

HCL BigFix | Unica | Domino

IBM Middleware | DB2

Red Hat | OpenShift

EDB | PostgreSQL

SAS | SAS Viya

24/7

L2/L3

KZ/RU

Integrator for Complex Enterprise Infrastructure

We support complex enterprise systems where engineering depth, migration experience, and a strong understanding of enterprise architecture matter. This reduces risk and can save months of internal troubleshooting and discovery.

1

single point of accountability for the entire support stack

24/7

support coverage for mission-critical business services

5

core vendor domains in our support portfolio

10+

years of specialist experience across projects in Kazakhstan, Russia, and the CIS

SERVICES

End-to-end support, from reactive technical support and monitoring to migrations, audits, and remote database administration.

EXPERTISE ACROSS KEY VENDORS

We act as a single center of expertise for the customer’s enterprise landscape, rather than a collection of separate contractors for each product.

Technical support and managed services for IBM products in Kazakhstan and Central Asia.

• Planning Analytics, Cognos
• WebSphere / Liberty, DB2 LUW
• Integration Bus, DataStage

Support for BigFix, Unica, Notes/Domino, and Digital Experience through a local engineering support line.

• BigFix and patch management
• Unica and marketing platforms
• Domino support and migration

Support for production databases and Oracle migrations based on EDB methodology and an open-source stack.

• Migrations and pilots
• HA / DR and performance tuning
• DBA support for high-load environments

Infrastructure expertise in RHEL, OpenShift, and Ansible for enterprise containerization and automation.

• RHEL hardening and support
• OpenShift IPI / UPI
• CI/CD and observability

Support and modernization of SAS 9.4 and SAS Viya for analytics and data-mining environments.

• Administration and releases
• SAS 9 → Viya migration
• SAS code and data warehouse optimization

WHAT THE CUSTOMER GETS

Why LabSoft

We address the segment where standard vendor support has become too cumbersome and expensive, while general IT outsourcing lacks the required technical depth.

HOW WE WORK

We build support as a managed service: first we assess the architecture and risks, then define the SLA, roles, and control points.

Primary diagnostics

We examine the current stack, critical services, incidents, security constraints, and SLA requirements.

Support model

We create a service package: support, monitoring, DBA, audit, migration, or a combined service contract.

Support and development

We maintain the system, resolve incidents, conduct health checks, and offer a roadmap for improvements.

Connection and commissioning

We set up communication channels, regulations, an escalation matrix, monitoring, and a reporting format.

NEED SUPPORT FOR IBM, RED HAT, SAS, POSTGRESQL, OR HCL?

We will perform an initial assessment, identify risks, and propose a support model tailored to your technology stack, SLA requirements, and budget.