LABSOFT - Remote DBMS administration

Monitoring

Availability, fragmentation, long-running queries, blocking, log capacity, and disk subsystem utilization.
Full Administration

Installation, patching, parameter tuning, backups (RMAN, pg_probackup), recovery, and replication.
Supported DBMS

Oracle, PostgreSQL, MS SQL, DB2 LUW; databases from the domestic software registry are supported by agreement.

SERVICE OPTIONS

Three levels of DBA involvement — from monitoring-only to a dedicated engineer.

Basic

Monitoring and alerts only: you receive notifications and reports, while operational actions are performed by your team according to procedure.
Pro

Monitoring and reactive administration: we respond to incidents and requests within the agreed SLA.
Enterprise

A dedicated LABSOFT DBA engineer, included service hours, proactive optimization, and change support.

PACKAGES

Comparison of the entry-level monitoring package and extended administration.

“Monitoring” Package
Availability: port check, query response, replica status
Metrics: CPU, RAM, IOPS, connection pool
Alerts: Telegram, email, SNMP
Monthly report
“Full Administration” Package
Everything included in the “Monitoring” package
DBMS installation and upgrades
Parameter tuning (memory, parallelism, WAL, etc.)
Backup and recovery (retention policy)
Query optimization (on request)

WHY IT WORKS

LabSoft services differ from those offered by vendors and large system integrators:

Predictable Costs

A fixed subscription fee or turnkey project estimate. No unexpected escalations or additional invoices from the software vendor.

Engineering Expertise Instead of Ticket Dispatching

Your first line of support consists of active certified engineers, not a help desk that simply forwards requests to the vendor.

Local Jurisdiction & Language

Contract with a Kazakhstan resident entity, with support in Kazakh and Russian.

SUBMIT A REQUEST

READY TO DISCUSS DBA AS A SERVICE?

We will select the “Monitoring” or “Full Administration” package, the Basic / Pro / Enterprise service level, and a support model tailored to your databases, SLA, and environment.