LABSOFT - CHATRA

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CHATRA

IT system visibility for decision-makers: unified monitoring, a single view of service health, and controlled response automation.

LABSOFT is an official Chatra distributor, providing solution delivery, implementation consulting, and ongoing support within the customer environment.

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Capabilities

FAQ

Product / Official Distributor: LABSOFT

WHAT CHATRA CAN DO

Unified IT Monitoring

Collects and normalizes metrics from multiple sources, provides a single pane of glass, and gives a fast overview of mission-critical services.
Management Console & Low-Code Automation

Configure event handling and response scenarios without heavy custom development, enabling faster adaptation to changing requirements.
Notifications & Integrations

Flexible notification channels and service-desk integrations ensure incidents are not lost between monitoring and the resolution workflow.

INTERFACE SCREENSHOTS

Processed events: filtering, groups, tags, and ticket linking.

Processed events (materials from chatra.tech).

Graphical representation of relationships between configuration items (CIs) in the administration interface.

WHY CUSTOMERS CHOOSE CHATRA

Single Pane of Glass

Aggregates data from popular monitoring systems and proprietary agents, reducing fragmented dashboards.

Service Desk Integration

Links monitoring events to tickets and incident investigation workflows.

Intuitive Interface

Simplifies team onboarding and reduces friction between IT and business users.

Low/No-Code Automation

Launch standard workflows and response scenarios faster without continuous custom development.

Performance & Scalability

Designed for large-scale infrastructure and high metric volumes.

USE CASES

Large National Retailer

Challenge: consolidate monitoring for thousands of devices (POS terminals and store servers), online storefronts, and logistics services.
Solution: replace several fragmented systems with a single real-time view of store location status.
Result: timely alerts and faster root-cause localization.
Financial Sector (Bank)

Challenge: ensure uninterrupted operation of mission-critical services (digital banking, acquiring, and payment processing).
Solution: build a resource-to-service model for critical banking services.
Result: the site reports a 40% reduction in incident response time and simplified availability reporting for management.

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TRAINING

For large-scale rollouts, training helps reduce the risk of incomplete deployments by establishing shared terminology, standard automation scenarios, and hands-on integration practices.