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HCL

LabSoft is an HCL Authorized Partner / Service Partner and provides technical support for HCL Software products in Kazakhstan.

Product / Vendor

HCL BigFix
Endpoint security and patch management.

Expertise:
BigFix infrastructure implementation and administration
Centralized deployment of OS and third-party software updates
Software and hardware inventory and license control
Compliance policy configuration (DISA STIG, CIS)
Integration with SIEM, Service Desk, and air-gapped environments

Outcome:
Automated vulnerability remediation, reduced workload for IT staff, and compliance with regulatory requirements.
HCL Unica
Marketing automation and customer experience analytics.

Expertise:
Unica platform administration (Campaign, Interact, Marketing Operations)
Integration with CRM, DWH, and billing systems
Migration from IBM Unica to current HCL versions
Campaign performance optimization

Industries:
Banking, telecom, retail, and insurance.
HCL Notes/Domino
Two strategies — the customer chooses the approach.
A. Support and lifecycle extension:
Domino infrastructure administration (8.5.x — 14.x)
Replication, clustering, and backup configuration
Notes client and HCL Nomad support
Vendor-independent alternative to a direct HCL contract (up to 50% savings)
B. Migration away from the Domino platform:
Database and application inventory
Mail and calendar migration to Exchange / Exchange Online / Google Workspace
Application migration to modern low-code platforms
Coexistence period without business-process downtime
HCL Digital Experience (DX)
Enterprise portals and web solutions based on HCL DX (the successor to IBM WebSphere Portal).
Expertise:
Platform administration
Migration from IBM WebSphere Portal
Integration with authentication systems (SAML, OIDC)

Why us?

Competency Portfolio:

A single center of expertise across the full HCL portfolio (BigFix, Unica, Domino, DX)
Local engineering support in Russian and Kazakh, with no handoff to overseas service desks
Flexible engagement models: subscription support, one-off incidents, and fixed-price migration projects

BigFix, Unica, Notes/Domino, Digital Experience (DX)

Available to customers:

Direct HCL license supply
Access to the HCL support portal and knowledge base
Incident escalation to the vendor’s Tier 2 / Tier 3 teams

SUBMIT A REQUEST

NEED AN HCL CONSULTATION?

Ask us about the HCL portfolio or request a BigFix one-pager — we will prepare the relevant materials and recommend the next step for your environment.